Ombuds Office

As the patent office for Europe, the EPO is proud to deliver high-quality patents and efficient services that foster innovation, competitiveness and economic growth. With the joint aims of responding to the needs of its users and ensuring that relationships between the Office and its partners around the world prosper through trust, fairness, mutual respect, adaptability, collaboration and a commitment to excellence, the Office is now planning to launch a new informal, confidential, and neutral Ombuds service in mid-2022.

We would appreciate your thoughts on how we can shape our service to fit your needs.

Kindly answer questions 1 through 6. The last question is optional. You can share further information about the service you would like from us by commenting or uploading a file with your comments at the end of the questionnaire.

Background information on the Ombuds Office 

As the patent office for Europe, the EPO is proud to deliver high-quality patents and efficient services that foster innovation, competitiveness and economic growth. With the joint aims of responding to the needs of its users and ensuring that relationships between the Office and its partners around the world prosper through trust, fairness, mutual respect, adaptability, collaboration and a commitment to excellence, the Office is now planning to launch a new informal, confidential, and neutral Ombuds service in mid-2022.

The Ombuds Office will be there for anyone experiencing difficulties in their dealings with the EPO who has already exhausted the regular mechanisms for resolution. The new informal offering will complement existing services such as the complaints service. However, it will not address matters that concern the Boards of Appeal.

Working together with external stakeholders, the Ombuds Office will offer a confidential and neutral environment for discussing issues and identifying measures to bring processes back on track. It will bring the external perspective to the attention of the relevant internal unit and provide systemic feedback for concrete improvement in the consistency and predictability of service delivery.

We would appreciate your thoughts on how we can shape our service to fit your needs.

Data protection 

For the purposes of the current questionnaire, please note that you should not enter personal data or any other information that might lead to the identification of any individual. Should you submit any personal data as free text, this data will not be stored, kept or processed; the Ombuds Office will delete it immediately prior to processing and storing the requested feedback.


1. Please select the option that best describes your role when completing this questionnaire?

Looking back at the past 12 months:
2. How often would you have used the Ombuds Office's services had they been available?

3. What kind of issues would you bring to the attention of the Ombuds Office?
(Multiple choices possible)

4. How would you like to get in touch with us?

5. What initial response time would you expect from us?

6. How would you like to be kept informed of the work of the Ombuds Office?
(Multiple choices possible)

Other input
No personal data or any other information that might lead to the identification of an individual shall be introduced by the respondent. Should the respondent submit any personal data within the open text, these data will not be further stored, kept or treated, but immediately deleted by the Ombuds Office prior to processing and storing the answers provided.

One file only.
Allowed types: pdf, doc, docx.
2 MB limit per form.