What is a company portal?

When an individual requests a smart card, a portal is created at the EPO end. This portal is created from the information that the individual provides in the “Company details” field on the registration form.

It is essential for all future smart card requesters from the same company to provide exactly the same information in the “Company details” field (same spelling of company name) in order to be automatically assigned to the correct portal and user list.

The company portal is the gateway to the Administration facility, from which the company administrator manages the Online Services portal community.